📋 Terms and Conditions for Brij Express Cart
Effective Date: September 13, 2026
Welcome to Brij Express Cart. These Terms and Conditions govern your use of our Multi-Vendor platform, including our website, customer application, store application, and delivery man application. By accessing or using our services, you agree to comply with and be bound by these terms. This platform is powered by 6amMart framework.
1. Definition of Platform Model
- The Platform: Brij Express Cart operates as an online marketplace aggregator. We connect independent Merchants/Stores (Vendors) and independent Delivery Partners with Customers.
- Limitation of Liability: Since products are prepared and sold by independent vendors, Brij Express Cart is not directly responsible for the quality, taste, freshness, or availability of products listed by vendors.
2. User Accounts & Modules
- Registration: Users (Customer, Vendor, Delivery Man) must provide accurate billing details, current delivery addresses, and verified phone numbers via OTP.
- Account Security: Account passwords are encrypted. However, you are responsible for maintaining the confidentiality of your login credentials.
- Account Abuse: Creating multiple accounts to exploit first-time user coupons, refer-a-friend bonuses, or referral systems is strictly prohibited and will lead to permanent account suspension.
3. Ordering, Pricing, and Digital Wallet
- Order Acceptance: Once a vendor accepts an order, it cannot be canceled by the customer from the app.
- Dynamic Pricing: Prices are set by the individual vendors and are subject to change. Delivery fees, DM tips, and platform commissions are calculated dynamically at checkout based on distance and system load.
- Wallet System: Refunds or promotional bonuses credited to the "Brij Express Cart Wallet" cannot be withdrawn as cash or transferred to external bank accounts. They can only be used for future purchases on the platform.
4. Multi-Vendor Delivery Policy
- Delivery Execution: Deliveries are carried out by assigned independent riders or store-managed deliverymen. Estimated delivery times are approximations. Delays caused by traffic, weather, vendor preparation time, or high demand are exempt from platform liability.
- Failed Delivery: If a delivery fails because the customer provided an incorrect address, wrong phone number, or is completely unreachable at the gate, the order will be marked as "Failed to Deliver," and no refund will be issued for online payments.
5. Cancellation, Return, and Refund Policy
- Cancellation Window: Cancellations are allowed only while the order status remains "Pending." Once the status changes to "Confirmed" or "Processing" by the store, cancellations are blocked.
- Perishable Items: For fresh food, groceries, vegetables, and dairy, any complaints regarding damage or wrong items must be reported immediately to Customer Support via the in-app chat/call within 30 min to 40 min of delivery.
- Refund Timeline: Approved refunds for online transactions will be credited back to the original payment gateway (UPI, Card, Net Banking) within 5 to 7 business days or instantly to the user's digital wallet as per user preference.
6. Vendor and Delivery Partner Code of Conduct
- Vendor Responsibility: Vendors must ensure correct stock, accurate pricing, and timely preparation of orders.
- Ratings & Reviews: Customers agree to provide fair, non-abusive reviews. Brij Express Cart reserves the right to moderate, hide, or delete reviews that contain profanity, personal attacks, or false claims.
7. Amendments to Terms
Brij Express Cart reserves the right to modify these 6amMart-based terms at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy. Continued use of the mobile app or website after changes are posted constitutes acceptance of the new terms.