❌ Cancellation Policy for Brij Express Cart
Effective Date: September 13, 2026
At Brij Express Cart, we follow a strict cancellation timeline due to our multi-vendor 6amMart model.
1. When Can You Cancel?
- You can cancel your order only when order status is Pending.
- Cancel option is available in My Orders > Select Order > Cancel Order.
2. When Cancellation is NOT Allowed?
- Once status changes to Confirmed, Processing, or Out for Delivery, you cannot cancel from app because vendor has started preparing/packing your order.
- For perishable items like vegetables, fruits, dairy, and food - cancellation is blocked immediately after confirmation.
3. Cancellation by Vendor or Platform
Order can be canceled by vendor if product is out of stock, store is closed, or delivery is not possible. In such cases, you will receive full refund as per refund policy.
4. Failed Delivery Cancellation
If delivery fails due to wrong address, wrong phone number, or customer unreachable at gate, order will be marked as Failed to Deliver and it will not be eligible for refund for prepaid orders.