🔄 Return & Refund Policy for Brij Express Cart
Effective Date: September 13, 2026
At Brij Express Cart, we strive to deliver fresh and correct products through our independent vendors.
1. Cancellation Policy
- Cancellation is allowed only when order status is "Pending".
- Once status changes to "Confirmed" or "Processing", cancellation is not allowed as vendor starts preparing.
2. Return Policy for Perishable Items
Vegetables, fruits, grocery, dairy, and food items are non-returnable due to perishable nature. However, if you receive damaged, expired, or wrong items, you must report within 10 minutes of delivery with photo proof via in-app support or call.
3. Refund Conditions
- Refund will be issued only after verification by support team and vendor.
- For COD orders, refund will be credited to Brij Express Cart Wallet.
- For Online Payments (UPI/Card/Net Banking), refund can be credited to wallet instantly or to original payment method within 5-7 business days.
4. Non-Refundable Cases
- Order marked as "Failed to Deliver" due to customer mistake.
- Complaint raised after 40 minutes of delivery.
- Taste or preference issues for food items prepared by vendor.
5. How to Request Refund
Go to My Orders > Select Order > Help / Support > Raise Issue with photo. Our team will respond within 24 hours.